Donna Heiden

"Retail is changing" is a phrase you and your management has heard enough times in the past five years to make your years ring. Along with the changing retail landscape, however, arise new people and talent strategy challenges. These challenges coupled with the current tight labour market drives the urgent need for HR management to be closely tied in business strategy.
• Ensuring operations and people strategy are tied and support each other
• Making your partners understand that business expansion needs people systems in place
• Aligning company culture with business goals to ensure coherent employee communication

Expansions are an exciting time in your business, but how do you ensure it's done without losing the brand integrity that is key to your success?
• Developing strong leadership succession plan to ensure culture carries on five years from now
• Ensuring your employees can deliver an integrated in-store & ecommerce experience
• Strategizing your recruitment branding to align with your new, expanding brand culture
• Training leadership to use a unified brand vocabulary